New PDF release: Self-Service in the Internet Age: Expectations and

By Celia T. Romm, Dave Oliver (auth.), Fay Sudweeks, Celia Romm Livermore, David Oliver (eds.)

ISBN-10: 1848002068

ISBN-13: 9781848002067

ISBN-10: 1848002076

ISBN-13: 9781848002074

The web has emerged as a community which allows an enormous diversity of interactions among companies and govt organisations and contributors. those interactions are categorised as B2C (business to consumer), B2B (business to company) and C2C (consumer to client) growing ever turning out to be kinds of net connectedness.

This connectedness allows an enormous diversity of self-service possibilities through the net. Self-Service within the net Age explores attitudes and behaviors to this new kind of self-service provision. It specializes in how prone are used and considered by means of those that decide to use or now not use them in numerous contexts akin to own banking, procuring, trip, schooling, and health.

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Extra resources for Self-Service in the Internet Age: Expectations and Experiences

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One respondent spoke about his experience of using an online community, reflecting on the benefits of this new medium in terms of an effective forum for him and other men, to talk about the more sensitive aspects of their disease experience: One of the things you find is an amazing openness and frankness about these sort of matters that I’m sure men if they were meeting face to face would not talk about. I mean it’s amazing stuff when you actually look at it that if they were sitting around a table in 2 The Role and Implications of the Internet in Healthcare Delivery 31 a room.

Being ‘well informed’, and attempting to engage in a comprehensive dialogue in treatment decisions, may in fact result in hostility, irritation and a less satisfactory level of care. This has the effect of reducing patient control and power in decision making, thus complicating claims of the liberating nature and positive effect of the Internet on disease experience. The narratives of several of the respondents reveal that patients may feel their level 26 A. Broom of knowledge seeking creates a barrier to receiving effective care from their specialist.

Mid-treatment, extracapsular disease, Internet user) For this respondent, the Internet allowed him to ‘do something’ rather than just being ‘‘told what to do by our specialist’’. It provided him with a sense of purpose and control, having a profound effect on his ability to deal with his cancer. Being a very active person, this respondent strove to be able to ‘‘throw my energy into getting better’’, and the Internet, he suggested, provided a vehicle for him to feel like there was something he could do.

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Self-Service in the Internet Age: Expectations and Experiences by Celia T. Romm, Dave Oliver (auth.), Fay Sudweeks, Celia Romm Livermore, David Oliver (eds.)


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