By Trish Hafford-Letchfield
This e-book focuses in particular on caliber insurance within the social paintings and social care context. Designed for managers and practitioners answerable for caliber insurance and function administration, it utilises conventional theories and seeks to evolve those to fulfill the social care surroundings. The historical past and heritage to the advance of 'quality' are tested and the literature and learn reviewed which will enhance a idea base. universal functional matters and dilemmas for managers are explored with a transparent carrier person concentration all through. utilizing an obtainable kind, this e-book permits readers to move studying to their very own exact settings and roles.
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Extra resources for Practising Quality Assurance in Social Care (Post-Qualifying Social Work Practice)
The rational top-down approach being taken by central government displays insufficient appreciation of the importance of ‘bottom-up’ implementation factors. (Hudson, 2005, p518) For adult services the new arrangements for regulating and inspecting health and social care will need to focus equally on inclusion and participation, supported by effective transport, leisure, housing and other council-led functions and the independent sector. However these arrangements transpire, a number of new expectations will be placed on regulation and inspection regimes in that they must focus more on outcomes, which in turn means looking at how services deliver for their users.
Plans are seen as a paper exercise in which individual goals are not translated into the daily programme of support to people using services. Adams et al. (2006) explored the extent to which individual plans enhance the quality of life for people with an intellectual disability by comparing the plans and outcomes for people from residential settings using a goal rating scale and direct observation. They found few relationships 30 Chapter 2 Quality assurance – theoretical models CASE STUDY continued between having a ‘good’ individual plan and the actual outcomes in terms of quality of life and concluded that training on how to provide support to people in pursuit of goals on their individual plans would be at least as important as training in the individual planning process itself.
In contrast, many approaches to performance measurement tend to reduce such complexities to a single dimension; for example, achieving set targets may not tell us anything about the professionalism and/or quality of the performance during the process of delivering a service or how it may even have been detrimental within these parameters. , 2003; Watson, 2004), therefore striving for quality is a key motivational factor for employees and a concept that managers or people responsible for implementing quality can build on, inextricably tied up with workforce development (DfES/DoH, 2006).
Practising Quality Assurance in Social Care (Post-Qualifying Social Work Practice) by Trish Hafford-Letchfield