By Federal Facilities Council;Federal Facilities Council
Record from the Federal amenities Council and the Board on Infrastructure and the developed atmosphere. Softcover.
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Extra info for Learning from our Buildings: A State of the Practice Summary of Post-Occupancy Evaluation
Some federal agencies conduct post-occupancy evaluation (POE) and lessons-learned programs as ways to improve customer satisfaction, to increase building quality and performance, and to facilitate organizational learning. S. S. S. S. Postal Service (USPS). The six agencies are sponsors of the Federal Facilities Council and volunteered to participate in the study. The information was gathered through a questionnaire and telephone interviews conducted by Krista Waitz of Kwaitz Consulting. National Research Council staff wrote the summary of findings and descriptions of POE programs.
Defining skills so broadly means that no one individual is likely to have all that are needed; it also means that POE does not fall into the skill set of any one individual or discipline and therefore tends to fall through the cracks. LEARNING FROM OUR BUILDINGS In spite of the power of both the pros and cons of POE, the activity continues to be legitimized by oneoff studies commissioned by large-scale owner-occupiers as well as by companies who, for one reason or another, are seeking to make more strategic real estate decisions.
Analysis of the questionnaire results led to the conclusion that there are seven major conditions that affect users’ perceptions of their comfort in office buildings; each can be related to measures of performance of technical building systems, but not in direct or causal ways (Vischer, 1989). The identification of what came to be known as the Building-In-Use measure of ambient environmental comfort led to the development of a standardized measurement tool in the form of a short questionnaire. The questions are formatted as 5-point scales on which building occupants rate the seven key dimensions of environmental comfort in their workplace.
Learning from our Buildings: A State of the Practice Summary of Post-Occupancy Evaluation by Federal Facilities Council;Federal Facilities Council