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By John H. Clarke, Janet E Newman, Nick Smith, Elizabeth Vidler, Louise Westmarland

ISBN-10: 1412921333

ISBN-13: 9781412921336

ISBN-10: 1412921341

ISBN-13: 9781412921343

ISBN-10: 1847878644

ISBN-13: 9781847878649

Political, well known and educational debates have swirled round the thought of citizen as a shopper of public companies, with public carrier reform more and more geared in the direction of a client society. This cutting edge ebook attracts on unique study with these humans within the front-line of the reforms -staff, managers and clients of public companies - to discover their responses to this flip to consumerism. targeting health and wellbeing, policing and social care, it vividly brings to lifestyles the contentious and bothered relationships among executive, prone and clients. developing Citizen shoppers explores quite a number theoretical, political, coverage and perform concerns that come up within the shift in the direction of consumerism.It attracts on fresh controversies approximately selection in public companies to carry them in accordance with the reports and expectancies of a shopper society. It bargains a clean and difficult use of well known understandings of the relationships among humans and providers to argue for a version of publicness in keeping with interdependence, admire and partnership instead of selection.

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Extra resources for Creating Citizen-Consumers: Changing Publics and Changing Public Services

Sample text

It substituted a concern with ‘social exclusion’ for more traditional party concerns with ‘poverty’, while also embarking on a programme of targeted public spending intended to eradicate child poverty. But it systematically residualised the concern with inequality as old-fashioned: a hangover from older ways of thinking. Instead, it offered an abbreviated concern with ‘equity’ as the guiding principle of social progress. In New Labour terms, a consumer-centred model of public services would both promote equity and overcome the problems of inequality associated with ‘old’ public services: Those on the left who defend the status quo on public services defend a model that is one of entrenched inequality.

Despite these widespread discontents, disturbances and dislocations, the other critical feature of the landscape that New Labour entered was the surprising persistence of public enthusiasm, and demand, for public services (Taylor-Gooby and Hastie, 2003). The figure of the citizen-consumer provided one focal point for the attempted resolution of these contending forces into a political and governmental project. , 2006). The citizen-consumer underpinned an approach to transforming public services that engaged public demand (for public services); constructed political support (within the electorate for investment and improvement); addressed political doubt (in the public and the party about New Labour’s values and ethos); and embraced ‘modern’ conceptions of diversity, equity and service.

In the UK context, David Marquand has advanced such an analysis of the ‘decline of the public’ (2004). , Isin, 2002; Lister, 2003; Warner, 2002). Missing from this political economy view of citizenship and the public are those difficult questions about the gendered dynamics of the constitution of the public and the private/personal. The family/household/domestic still tends to be squeezed out by analyses that centre on the binary distinction between the state and the market. , Clarke, 2005b; Gilroy, 2005; Lewis, 2000).

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Creating Citizen-Consumers: Changing Publics and Changing Public Services by John H. Clarke, Janet E Newman, Nick Smith, Elizabeth Vidler, Louise Westmarland

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