By Bryan Glastonbury (auth.)
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Additional resources for Computers in Social Work
In contrast they anticipate quite a lot of inaccuracies as part of the teething difficulties. While these are in part a result of wrong entries being made, confusions and errors have been traced to the process of transferring material from one system to another. Thi s is a sensitive issue at present, because in many area centres the computer has gained a reputation for being error-prone. For a social worker using a terminal to look at information about a client, there are a maximum of eleven pages or screen displays .
Keeping the distinction he makes between data and information, data may be of little use to managers until it is processed into information, but data (by which we mean mostly material about individual clients or circumstances) is the lifeblood of the front-line practitioner. It is a foretaste of debate to come later that managers are more bothered about the quality of material after it has been analysed, while social workers will have greater need of the raw data. These needs are not always in harmony.
A temporary computer file was created and a copy of the proposed entry returned for correction to the division, and only after that was it put (at fortnightly intervals) on to the permanent file. Both forms included basic factual data which would be useful for annual returns, statistical analysis and outline data searches, but excluded any comment or qualitative material, or any record of social worker involvement (through the reference number of the 40 Computers in Social Work client's social worker was included , along with 'aids provided') .
Computers in Social Work by Bryan Glastonbury (auth.)